Obstacles come in many forms,
hearing should not be one of them
There's no greater peace of mind than knowing you have one less worry by having your hearing instruments supported by EarCentric professionals around the clock.
Product Registration
Thank you for choosing EarCentric. To show our appreciation, we want to give you a full year of hearing supplies, for FREE! Simply register your product in under a minute and you're good to go!
Standard Warranty
All of the merchandise we sell is covered against faults in materials and workmanship for twelve (12) months from the time of purchase. (excluding accessories or disposable items)
In the event of a suspected malfunction, please contact our support team and we're always ready to help. If it's determined that the unit failed to work due to parts, materials or poor workmanship we will repair or replace it for free.
OOPS! Warranty (Free! Already included in every hearing aid you purchased.)
Occasionally hearing devices break. If you accidentally break or damage your devices within 12 months of the date of purchase, our OOPS! Coverage Replacement Discount is available. Here’s how it works: You get a 50% discount off your replacement device purchase. That 50% is equal to half the purchase price of your original device. Your damaged hearing devices must be returned with proof of purchase within 12 months of the date of purchase. May not combined with other discounts or promotions. Does not apply to loss or theft. May be used once within the one-year period following original purchase. This plan covers damages that are not covered by manufacturer's warranty, such as corrosion, water damage, misuse, or improper installation.
Product Protection Plan (PPP)
With our Product Production Plan, you are 100% fully covered and protected against all types of damage and faulty workmanship. Product Protection Plans include the cost of repairs for covered product failures with a $0 deductible. If it is not repairable, we will replace it!
Here's how it works: Starts on the date of hearing aid(s) purchase, we will repair or replace any defective or malfunctioning part or send you brand NEW hearing aid(s) at no charge, shipping is free too!
- 100% Coverage for ALL accidental damage
- 100% Coverage for ANY defects or malfunctions
- FREE Shipping
- Lifetime tune-up service ($159 value)
Clean, Check, Tune-up, and Reprogramming Service (Free! Lifetime)
If you feel that your device might be in need of an evaluation, or a good thorough cleaning, or tune-up or Reprogramming, we'll perform that service for you free of charge. You only need to pay for the shipping.
Tubes, Domes Replacement
For peak performance, ear tubes and domes should be replaced every 3 months. New parts keep your device functioning like new for years to come. Please click here to order replacement parts, batteries, dehumidifiers, and accessories.