Knowledge Base
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- Which currency are you using on the website?
Our products are listed in US Dollar
Read more - What specific advantages do you offer to customers?
First off, We offer top quality products at affordable prices. We are able to do this by going against the status quo in the medical supplies industry. Traditionally, manufacturers and sellers inflate the cost to as high as ten times the original value, sometimes more, to cover overhead and miscellaneous costs while still being able to turn up huge profit margins. By cutting out the middlemen, we are able to lessen the cost burden on you by connecting directly with premium manufacturers, making their products available to you at a lower price.
In addition, we are able to offer customers the following advantages:
- Fast delivery
- Risk-free money-back in home trial
- NO QUESTIONS ASKED return policy
- Professional and courteous customer care team
- Secure SSL checkout
- Top-grade protection for personal data
- Top-grade protection against non-refund, non-delivery, and credit card fraud
Read more - I want to place an order: How do I go about it?
At EarCentric.com, we are committed to making the order process hassle-free, convenient, and fast. Making your order takes only a few minutes, and you can place your order through any of our user-friendly channels: EarCentric.com, the Online Chat Support Service, or your Customer Service Representative.
1. Place your order online
All items available can be accessed and procured online at EarCentric.com. You can place your order in 3 easy steps:
- Go to the page of the product you want to purchase
- Click the "Add to Cart" button on the product page
- Click the "Checkout" button for easy, quick, and secure payment processing
No complicated procedures! No Registration Required!
2. By phone through our Customer Service Representative
A team of friendly customer service representatives with expert knowledge is always on standby to take your order request. Simply make a call to 1-888-961-4873, and a representative will take be on the other end to take your order details.
3. Via Online LiveChat
Our Online Chat Support Service is staffed with courteous and well-informed personnel who will answer your questions and take your order through online chat.
Read more - Is it safe to order online?
Your ordering safety is always our top priority. We ensure a safe and secure transaction through the use of a high-grade 256-bit SLL certificate that encrypts (scrambles) your information. Your credit card information is never stored by us, but is instead passed directly to our payment processor.
PCI Compliance is a worldwide information security standard developed by the Payment Card Industry Security Standards Council. Our website meets the requirements to achieve full PCI compliance.
Read more - Do you accept insurance?
Unfortunately, at this time, we do not accept insurance. However, we may still be your best choice for the lowest cost of quality healthcare and medical supplies.
We do accept FSA card for medical supplies.
Read more - I am unable to make a full one-time payment: Can I pay in installments?
Yes, you can. Give us a call at 1-888-961-4873, and our customer service care team are ready to help to arrange your payment plan.
Read more - I would like to purchase accessories
You can purchase from here https://www.earcentric.com/accessories or give us a call at 1-888-961-4873. We'd love to help!
Read more - Where to buy accessories
For hearing aid accessories, you may place the order directly in our website. Link here: https://www.earcentric.com/accessories. You may also contact our customer service for assistance at: 1-888-961-4873. We are here to help!
Read more - I have a model SAP40T from 2017. The left tube broke off. Can I get replacement parts for this model?
For hearing aid accessories, you may place the order directly in our website. Link here: https://www.earcentric.com/accessories. You may also contact our customer service for assistance at: 1-888-961-4873. We are here to help!
Read more - where can I get tubes?
For tubes and other hearing aid accessories, you may place the order directly in our website; Link here: https://www.earcentric.com/accessories. If you have questions and need further assistance in placing order, please contact our customer support. We are here to help!
Read more - Payment Options
We want you to choose a way to pay that works for you. We offer safe shopping and accept payment by credit cards, debit cards, PayPal, and Apple Pay. You can also send payment by check.
You can choose your payment during checkout online, or simply give us a call at: 1-888-961-4873 and our specialists will be happy to assist you with purchase.
If you decide to pay by check, please send the check to:
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EarCentric.com
3823 Roswell Rd, Suite 218
Marietta, GA 30062
US
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Read more - If I pay with a check, when will my order be processed?
We will process your order as soon as the check is received and cleared. Please send the check to:
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EarCentric.com
3823 Roswell Rd, Suite 218
Marietta, GA 30062
US
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