Knowledge Base
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- I forget my password, how to reset it?
- On the Login page, click Forgot Your Password?.
- When prompted, enter the Email Address that is associated with your account and click Reset My Password.
- When the email arrives, click the reset password link and enter your New Password when prompted.
- Enter it again to confirm and click Reset Password.
- When you receive confirmation that the password is updated, you can use the new password to sign in to your account.
Your new password must be six or more characters in length without spaces.if you still experience difficulties, please contact customer care and we are happy to help.
Read more - Do you accept insurance?
Unfortunately, at this time, we do not accept insurance. However, we may still be your best choice for the lowest cost of quality healthcare and medical supplies.
We do accept FSA card for medical supplies.
Read more - What are Wish Lists?
With our Wish List tool, it's easy to keep track of the products you are interested in buying. As you shop, just click Add to Wish List on any product's page and that item will be added to your Wish List. The Wish List feature is not an interactive gift registry, but it is a great way to hold the items that you want. Start creating your Wish List now.
Read more - Will these work with profound hearing lose?
Yes. They do. They have optional "Sound Boost Kits" that can be used for severe to profound hearing loss. You can find the kits here.
Read more - I read a support q and a from 2020 that the charging base light was "upgraded" from red to green. My new one starts red and stays red to full charge. (I do make sure aids are turned off for charging)
It is NOT normal but please be assured that we stand behind of our product. We are reaching out to help
Read more - So can you have one bkue and one green when you put on the charger
Yes. it is very impossible because it depends on the charging status. Green: Full charged Blue: Charging in progress.
Read more - When selecting a program there should be beeps. Why do I not hear any beeps?
There are several possible reasons: 1. Amplification volume is too low so that you cannot hear it 2. Beep is a relatively very high frequency sound, some people with high-pitch hearing loss may have trouble to hear it.
Read more - When you turn off the hearing aid, what volume does it return to when you turn it back on?
Our hearing aids have memory and they will "remember" the status when they were turned off. They will keep the volume and program setting when they are powered back on.
Read more - fully charged take out charger put in ear but no beeps are volume push volume nothing
Please press and hold the button above the volume key for about 2 seconds. You will see a green LED light ON. Then you can put it in your ear. To power OFF, please press and hold the same power key for 2 seconds and you will see a blue light indicator.
Read more - rie 400 adjustable with android phone specifically samsung galaxy A51 ( sm-a51u
Thank you for your inquiry. Rie400 hearing aids has no Bluetooth feature and not compatible with any android phones. To learn more about our hearing aids, visit our website:https://www.earcentric.com/hearing-aids You may also call: 1-888-961-4873 for any assistance. We are here to help!
Read more - how do I obtain a longer warranty?
All our products are covered against defects in materials and workmanship for 1 year from the time you receive your order. For extra coverage, we offer Hearing Aid Product Protection Plan (PPP) with 100% full coverage and protection against all types of damage and faulty workmanship for 1 year. For more information on how to avail the product/service, please contact our customer support. We are here to help.
Read more - When pushing the volume down button, I hear 3 beeps. Booklet says 2 beeps for maximum volume, what are 3 beeps for?
2 or 3 beeps indicate it has reached the highest/lowest volume level. Volume level is controlled using the rocker switch. • Press the top of the rocker switch to go up in volume. • Press the bottom of the rocker switch to go down in volume Once device is turned ON, sound amplification will begin within a few seconds. Raise volume SLOWLY to avoid ear shock. As you adjust the volume, the device will beep. Three (3) beeps indicate it has reached the highest/lowest volume level. Please contact our customer support for any assistance. We are here to help.
Read more - How can i determine the right size ear dome? The stock one fell out. is that a sign?
Start with the largest one. There are different sizes of hybrid and closed-tip domes included on the package. It's best to try each one of them for you to find out the size of domes that would fit best into your ear canal. Feel free to contact our customer support for assistance. We are here to help.
Read more - What is the difference between turning on and changing program since the same button is used for both?
To TURN ON or TURN OFF your hearing aids, you need to PRESS and HOLD the power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. While for changing Programs, you just have to QUICKLY PRESS the power switch until you hear the beeping sounds. Note: • 1 beep indicates 1st program which is recommended for watching TV, and normal conversations. • 2 beeps indicates 2nd program. This is ideal for restaurants or meeting with noisy background. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - REF. SKU#10117. From the picture shows by Walmart and Amazon I understand that there is 1 “right” and 1 “left” unit in this PAIR. Am I right?
The main hearing aid body is interchangeable. Only the ear tubes are ear specific. You may check the color indicator at the tip of the ear tubes (Red is for the Right ear, and Blue is for the Left ear). If you have any questions, feel free to contact us anytime. We are here to help!
Read more - Can these hearing aids be customised and used as per the hearing defect
EasyCharge is not programmable but it is 100% digital OTC hearing aids that is designed to work for mild, moderate up to severe hearing loss. Digital hearing aids amplify significant sounds only such as human voice while suppressing background noises. For programmable hearing aids, we have DiscoMax/DX800 model. To learn more about the product feature, you may visit our website: https://www.earcentric.com/earcentric-rechargeable-hearing-aids-disco-max.html If you have questions or need further assistance, please contact our customer support. We are here to help!
Read more - How do I know my hearing aide is charged
To charge your hearing aids, Plug power adapter into standard outlet and connect adapter and charging base to the USB cable provided. Then, place hearing aids on the charging base. Charging time is just 2.5-3 hours and each charge give you 20 hours of continuous hearing time. Charging Light Indicator: • Blue light indicates charging • Green light indicates fully charged If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - Is it ok to charge hearing aids every night
Yes. Both hearing aids and charging base have built-in overcharge circuit so it is safe to leave your devices on the charger or leave charger plugged after fully charge even overnight. If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - What is an ear dome
Hearing aid dome is the soft, little bell-shaped piece of plastic that comes with your behind-the-ear hearing device. This dome attaches to the tubing on the hearing aid and fits inside your ear canal. If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - Can you shower with your hearing aids on?
No. Though earcentric hearing aids are water resistant, it is made of delicate electronic components. Water, or any sort of moisture, is very bad for them. The inside of hearing aid can rust and corrode that may lead to water damage if moisture gets inside of the device. If you have questions and need further assistance, Please contact our customer. We are here to help!
Read more - How do I know if my portable charge is fully charged
The portable charger case takes about 2 hours to fully charge when depleted. It provides 3 charge cycles for a pair of hearing aids before needing to be recharged itself, each cycle providing up to 20 hours of power on a 3-hour charge. A solid green light indicates full charge. If you have other questions or need further assistance, feel free to contact us.
Read more - are these hearing aids blue tooth?
EasyCharge hearing aids are NOT bluetooth devices but both DX800 and Linkx are bluetooth hearing aids https://www.earcentric.com/earcentric-rechargeable-hearing-aids-disco-max.html https://www.earcentric.com/earcentric-linkx.html
Read more - The right hearing aid is not working and the charge doesn't last very long for either side. Where do we send back to get a replacement(s) and what paperwork do we need to include?
We stand behind our products. Based on our experience, 95% of the problem are caused by earwax blockage. Please clean earwax first. We will reach out to you first thing tomorrow morning.
If you still experience the problem, please visit: https://www.earcentric.com/return-refund and start your warranty replacement process here: https://www.earcentric.com/returns/guest/new/ thank you!
Read more
- My Mom purchased this hearing aid & she is having trouble talking on the phone. Is there any setting which may need adjusting when talking on the phone?
- I just purchased the rechargeable hearing aids for my 98 year old mother. When I put them in the base to first charge them, they lit up BLUE. However, the instructions say they should be green or red. What does this mean?
Thank you for shopping with us. We would like to inform you that you receive the upgraded version of rechargeable hearing aid. American Medical Association (AMA) requires that Red Light should only be used for Emergency, that's why we changed the Red Light indicator to Blue Light. Your new rechargeable hearing aid has a Blue Light indicator ON during charging. And a Green Light when fully charged and power ON.
Read more - Do I need to keep plastic string toOperate aids
No, you do not have to. The stabilizing bar (retention bar/ sport lock) will keep your hearing aid in place. But you can cut if off if you don't like it. It won't affect the operation.
Read more - I read a support q and a from 2020 that the charging base light was "upgraded" from red to green. My new one starts red and stays red to full charge. (I do make sure aids are turned off for charging)
It is NOT normal but please be assured that we stand behind of our product. We are reaching out to help
Read more - Only one side of my EarCentric DX800 charger is charging the hearing aid and spare battery. The light is blue, but the batteries don't charge and the light never turns green. The other side charges and the light turns green. I have to switch the battery a
The charging port is directional. Please try to sit your battery in a different direction it should charge.
Read more - tengo un sumbido en el oido izquierdo
Si es la primera vez que usa audífonos, intente usarlos de 2 a 3 horas cada día. Luego aumente lentamente su tiempo de uso. If you are a first time hearing aid user, please try to use them 2-3 hours each day. Then slowly increase your wearing time.
Read more - El audifono EarCentric RV4 DF3030131 tambien eliminan los sumbidos de los oido
Pruebe con una cúpula más grande incluida en el paquete. Una cúpula más grande puede reducir significativamente los silbidos. Please try a larger ear dome included in the package. Larger dome can significantly reduce whistling.
Read more - fully charged take out charger put in ear but no beeps are volume push volume nothing
Please press and hold the button above the volume key for about 2 seconds. You will see a green LED light ON. Then you can put it in your ear. To power OFF, please press and hold the same power key for 2 seconds and you will see a blue light indicator.
Read more - The lowest level is too loud. Can it be adjusted?
Please try close-tip ear domes. In the meanwhile, we will reach out help!
Read more - After being continuously bright green, now one charger is green and the other is red. The hearing aid itself is not lit up blue either. What does this mean?
If the LED indicator on your charger becomes RED instead of green light, it means that your charger isn't properly working; the charging base cannot support the charging of both hearing aids at the same time or possibly caused by local/unstable electricity. In this case, we suggest that you try plugging the charging base to different power outlet. However, if it's still the same issue, please call our customer support for further assistance.
Read more - I have my hearing aids turned all the way down and its still to loud. Is there anything I can do about this?
At first, many sounds will seem louder than they were before you got your hearing aids, and you will pay much more attention to your surroundings than usual. You will also discover sounds that you may not have heard for a long time. This is perfectly normal and is not because your volume has been set too loud. It is because your brain has automatically adjusted to lower volume and now needs to adjust to a louder input level. After a while, your brain will adjust to this new level of sound and information. After a couple of weeks, if you still they are too loud for you, please contact us so that we can send close-tip ear domes that may help.
Read more - How do I get back-up rechargeable batteries
You can purchase the removable battery module here: https://www.earcentric.com/rechargeable-replaceable-hearing-aid-battery-module.html
Read more - My right hearing aid charges fine, it turns on and off indicated by the blue and gren light that still turns on. But there is no beeping and there is no sound.I have tried charging it multiple times and leting it turn all the way off for a while and tur
Thanks for reaching out to us! Based on the issues that your experiencing with your hearing aids, it could be some earwax blockage. We strongly suggest that your clean the tubes of your hearing aids using the cleaning wires or attach a new tube. You may also call our customer support for further troubleshooting assistance.
Read more - My right ear piece turns on and turns off immediately
We are sorry that you're having some issues with your hearing aids. Please contact our customer support so we further assist you with device troubleshooting. We are here to help.
Read more - When someone approaches me, my aides whistle loudly. What do I need to do to stop this. Also, if I move my hand past my ear the aides whistle.
Please try a larger ear dome or use closed dome to reduce feedback and whistling sound.
Read more - rie 400 adjustable with android phone specifically samsung galaxy A51 ( sm-a51u
Thank you for your inquiry. Rie400 hearing aids has no Bluetooth feature and not compatible with any android phones. To learn more about our hearing aids, visit our website:https://www.earcentric.com/hearing-aids You may also call: 1-888-961-4873 for any assistance. We are here to help!
Read more - how do I obtain a longer warranty?
All our products are covered against defects in materials and workmanship for 1 year from the time you receive your order. For extra coverage, we offer Hearing Aid Product Protection Plan (PPP) with 100% full coverage and protection against all types of damage and faulty workmanship for 1 year. For more information on how to avail the product/service, please contact our customer support. We are here to help.
Read more - When the amplifier is in the ear is has a sound like air is blowing
Whistling noise usually happens due to ear domes not properly fitted in ear canal. If the domes isn't properly fitted in your ear canal, it can cause sounds and air to leak out and make those uncomfortable noises. Here are some tips to eliminate whistling/feedback: 1. Take out the dome and re-insert it in your ear. The whistling noise should stop once the device is fitted correctly inside your ear. 2. Changing the dome size (preferably closed-tip) of your hearing aid might also help; 3.Whistling can also be caused by a buildup of wax on the ear tube. (clean/replace ear tube) Please contact our customer support for further assistance with troubleshooting.
Read more - When pushing the volume down button, I hear 3 beeps. Booklet says 2 beeps for maximum volume, what are 3 beeps for?
2 or 3 beeps indicate it has reached the highest/lowest volume level. Volume level is controlled using the rocker switch. • Press the top of the rocker switch to go up in volume. • Press the bottom of the rocker switch to go down in volume Once device is turned ON, sound amplification will begin within a few seconds. Raise volume SLOWLY to avoid ear shock. As you adjust the volume, the device will beep. Three (3) beeps indicate it has reached the highest/lowest volume level. Please contact our customer support for any assistance. We are here to help.
Read more - do I place the charger and the hearing aids in the dehumidifier? If not, how do I charge them at night and dehumidify the permanent rechargeable hearing aids?
No. You should only put the hearing aids in the dehumidifier NOT the charger. You may place y our hearing aids in the dehumidifier anytime of the day as soon as your done using it. By doing this, it will help deodorize and remove moisture on your device and can also prevent damage on your hearing aids. For charging your hearing aids, you can do it at night. It is safe to leave the hearing aids on the charger overnight because both device and charger has built-in overcharge circuit. For any assistance, feel free to contact our customer support. We are here to help
Read more - How can i determine the right size ear dome? The stock one fell out. is that a sign?
Start with the largest one. There are different sizes of hybrid and closed-tip domes included on the package. It's best to try each one of them for you to find out the size of domes that would fit best into your ear canal. Feel free to contact our customer support for assistance. We are here to help.
Read more - How do you know when unit is turned off
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - How do you know when the aid is turned on?
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - how do you turn aid on?
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - REF. SKU#10117. From the picture shows by Walmart and Amazon I understand that there is 1 “right” and 1 “left” unit in this PAIR. Am I right?
The main hearing aid body is interchangeable. Only the ear tubes are ear specific. You may check the color indicator at the tip of the ear tubes (Red is for the Right ear, and Blue is for the Left ear). If you have any questions, feel free to contact us anytime. We are here to help!
Read more - How do I know my hearing aide is charged
To charge your hearing aids, Plug power adapter into standard outlet and connect adapter and charging base to the USB cable provided. Then, place hearing aids on the charging base. Charging time is just 2.5-3 hours and each charge give you 20 hours of continuous hearing time. Charging Light Indicator: • Blue light indicates charging • Green light indicates fully charged If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - Is it ok to charge hearing aids every night
Yes. Both hearing aids and charging base have built-in overcharge circuit so it is safe to leave your devices on the charger or leave charger plugged after fully charge even overnight. If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - What is an ear dome
Hearing aid dome is the soft, little bell-shaped piece of plastic that comes with your behind-the-ear hearing device. This dome attaches to the tubing on the hearing aid and fits inside your ear canal. If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - What is the difference between turning on and changing program since the same button is used for both?
To TURN ON or TURN OFF your hearing aids, you need to PRESS and HOLD the power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. While for changing Programs, you just have to QUICKLY PRESS the power switch until you hear the beeping sounds. Note: • 1 beep indicates 1st program which is recommended for watching TV, and normal conversations. • 2 beeps indicates 2nd program. This is ideal for restaurants or meeting with noisy background. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - Can these hearing aids be customised and used as per the hearing defect
EasyCharge is not programmable but it is 100% digital OTC hearing aids that is designed to work for mild, moderate up to severe hearing loss. Digital hearing aids amplify significant sounds only such as human voice while suppressing background noises. For programmable hearing aids, we have DiscoMax/DX800 model. To learn more about the product feature, you may visit our website: https://www.earcentric.com/earcentric-rechargeable-hearing-aids-disco-max.html If you have questions or need further assistance, please contact our customer support. We are here to help!
Read more - How do I install the booster kit
Here's the step-by-step on how to install volume booster: 1. Attach an ear dome to the tube; ear hook attaches by turning counter-clockwise onto device body. 2. Insert ear dome with tube attached into your ear canal. 3. Place device behind ear with ear hook resting on top of ear. Measure an appropriate length (3 mm/0.1 inch) using a mirror and trim tube at marked line. 4. Attach the tube to the end of the ear hook If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - I have a model SAP40T from 2017. The left tube broke off. Can I get replacement parts for this model?
For hearing aid accessories, you may place the order directly in our website. Link here: https://www.earcentric.com/accessories. You may also contact our customer service for assistance at: 1-888-961-4873. We are here to help!
Read more - Will the wax guards for CIC work for RIC hearing aids?
Yes. Earwax guards help prevent earwax and debris from entering and damaging the hearing aid receiver. If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - The info on the rie 400 say you can easily change volume “and programs” … what programs does it include and how do I change them?
Rie400 hearing aids have two programs. 1st program is for quiet environments like TV or conversation, while 2nd program is recommended for noisy outdoor environments. Customers find the program for noisy environments helpful in reducing background noise. How to switch program: When the hearing device is turned ON, it will revert to previous program and volume setting. Long press the lower portion of the rocker switch to switch listening programs. Feel free to contact us if you have questions or need further assistance on your hearing aids.
Read more - where can I get tubes?
For tubes and other hearing aid accessories, you may place the order directly in our website; Link here: https://www.earcentric.com/accessories. If you have questions and need further assistance in placing order, please contact our customer support. We are here to help!
Read more - Can you shower with your hearing aids on?
No. Though earcentric hearing aids are water resistant, it is made of delicate electronic components. Water, or any sort of moisture, is very bad for them. The inside of hearing aid can rust and corrode that may lead to water damage if moisture gets inside of the device. If you have questions and need further assistance, Please contact our customer. We are here to help!
Read more - I have a question about using the Dehumidifier. The "Quick Start Guide" in the manual says to "open the battery door, take battery out" before placing the hearing aids in the dehumidifier. I cannot locate a battery door on my EX2 units. Please help. Than
Thank you for contacting us. Please be advised that the instructions on the "Quick Start Guide" in the manual says to "open the battery door, take battery out" before placing the hearing aids in the dehumidifier only applies to battery operated device. If you have a rechargeable one, just put the hearing aids in the dehumidifier as it is. If you have further questions or need further assistance, feel free to contact us.
Read more - is 110 V only or can be also 220V (international usage)
It is international voltage 110v-240v. It comes with a USB cable and a power adapter. You can plug it into any outlet or you can connect it to a USB port on your laptop.
Read more - How do I fix the charging connector on ear piece
Send back to us and we will fix it for you, free of charge!
Read more - OOPS! Warranty - Free!
Free! Already Included In Every Hearing Aid You Purchased.
Occasionally hearing devices break. If you accidentally break or damage your devices within 12 months of the date of purchase, our OOPS! Coverage Replacement Discount is available. Here’s how it works: You get a 50% discount off your replacement device purchase. That 50% is equal to half the purchase price of your original device. Your damaged hearing devices must be returned with proof of purchase within 12 months of the date of purchase. May not combined with other discounts or promotions. Does not apply to loss or theft. May be used once within the one-year period following original purchase. This plan covers damages that are not covered by manufacturer's warranty, such as corrosion, water damage, misuse, or improper installation.
Read more - How do you adjust the volume on the EarCentric EasyCharge Rechargeable Hearing Aids?
EasyCharge has a rocker button (up/down). Press upper button will increase the volume and lower button will decrease the volume. There are 12 level of adjustment. When you reach the max volume, you will hear 3 beeps.
Read more - Are these real hearing aids?
Yes. All our devices are examined and approved by the FDA. Hearing aids process sounds through different channels and bands. They amplify informative signals while suppressing noise.
Personal Sound Amplification Products (PSAPs), on the other hand, would simply pick up sounds and amplify everything, including loud background noises.
Read more - Will your hearing aids work for me?
Our ready-to-wear hearing aids were developed based on thousands of hearing loss profiles to fit the majority of common hearing loss cases, such as high frequency hearing loss due to aging.
Rechargeable hearing aids have a built-in lithium battery and provide a whole day of reliable hearing with a simple charge. The nature and degree of your hearing loss as well as your lifestyle will factor into your decision. We have hearing aids for all levels and budgets.
We offer a risk-free in home trial period and money back guarantee to ensure your complete satisfaction. Our customer support team will help you find the best choice and get the most out of your hearing aids.
Read more - Which hearing aid will work for me?
Our ready-to-wear hearing aids were developed based on thousands of hearing loss profiles to fit the majority of common hearing loss cases, such as high frequency hearing loss due to aging.
Rechargeable hearing aids have a built-in lithium battery and provide a whole day of reliable hearing with a simple charge. The nature and degree of your hearing loss as well as your lifestyle will factor into your decision. We have hearing aids for all levels and budgets.
We offer a risk-free in home trial period and money back guarantee to ensure your complete satisfaction. Our customer support team will help you find the best choice and get the most out of your hearing aids.
Read more - Do I need a hearing test?
Nope. No hearing test is needed when you order EarCentric ready-to-wear hearing aids. Studies show 80% of people experience similar hearing loss, so there's no need for a custom fit. Our ready-to-wear hearing aids were developed based on thousands of hearing loss profiles to fit the majority of common hearing loss such as high frequency hearing losses due to aging. Every hearing aid we sell has 2-4 settings that fit 80% of people! And if it doesn't? We'll give you 100% of your money back!
Read more - Should I buy one or a pair of hearing aids?
A pair! The brain processes signals from both ears for improved clarity and balanced sound. If you have hearing loss in both ears you will be able to hear much better with two hearing aids, and your satisfaction with those hearing aids will be much higher. If you only use one hearing aid, but have hearing loss in both ears, your brain must process two different sound and clarity levels, which makes the sound signal more difficult to understand. This is the main reason we offer you Buy One Ear Get Another Free to improve your quality of life.
Read more - I have glasses. Can I still wear hearing aids?
Yes, our models are compatible with eyeglass frames. Many of our users wear both glasses and hearing aids. Eyeglasses in no way affect the functionality of the hearing aid device.
Read more - How common is hearing loss?
Hearing loss is not an isolated condition, and is, in fact, quite prevalent. In the U.S. alone, there are at least 40 million Americans with hearing loss, ranking it as the third most prevalent chronic health condition in the U.S., the first two being arthritis and cardiovascular disease.
The two most common causes for hearing loss are the natural aging process (senescence) and continuous exposure to loud sounds.
Read more - What's included with your hearing aids?
With every hearing aid package purchased from us, you will receive:
- Rechargeable hearing aids equivalent to a pair of $3,000 hearing aids from local clinic
- Dual charging base
- Variety pack of ear domes of different sizes
- Set of batteries or charging base/cable for rechargeable hearing aids
- All cleaning tools needed
- A Carring case to protect your hearing aids
- User manual with online video tutorials
- A manufacturer warranty for 1 year
- Complimentary cleaning service and repair checks for the life of the hearing aids
- Unlimited technical support by phone, online chat and email
- 100% money back guarantee for risk-free in-home trial
Read more - Product Protection Plan (PPP)
With our Product Production Plan, you are 100% fully covered and protected against all types of damage and faulty workmanship. Product Protection Plans include the cost of repairs for covered product failures with a $0 deductible. If it is not repairable, we will replace it!
Here's how it works: Starts on the date of hearing aid(s) purchase, we will repair or replace any defective or malfunctioning part or send you brand NEW hearing aid(s) at no charge, shipping is free too!
- 100% Coverage for ALL accidental damage
- 100% Coverage for ANY defects or malfunctions
- FREE Shipping
- Lifetime tune-up service ($159 value)
It Happens. Save Hundreds! Contact Us
Read more - Why are the prices of your hearing aids so low?
Think our hearing aids as "Toyota". They provide the features that you may need for your everyday life, at affordable prices. They are not "BMW" with the fancy bells and whistles such as Bluetooth, remote control etc.
However, our digital hearing aids do use the advanced sound processing technology found in these $3,000 devices, to enhance human voices while suppressing noise in the background. They also have on-device volume control and program switch to give you more freedom to adapt to your individual hearing environments.
By eliminating the middlemen in traditional hearing aid market, we are able to provide affordable hearing aids and pass the value directly to you, our customer.
Read more - How do I set device volume lower than original setting
it comes with a volume switch. You can press the lower button to lower the volume and upper button to increase the volume.
Read more - Clean, Check, Tune-Up, And Reprogramming Service
If you feel that your device might be in need of an evaluation, or a good thorough cleaning, or tune-up or Reprogramming, we'll perform that service for you free of charge. You only need to pay for the shipping.
Read more - Will I experience an adjustment period with my new hearing aids?
Yes. A sudden enhancement in hearing coupled with improved clarity can take a period of adjustment, but is well worth it! To adjust completely to wearing hear aids can take from a number of days to even a few months.
We believe that the only way to truly know if hearing aids are right for you is to try them out where you live, work and socialize. This is why we offer a trial period to ensure you find a perfect pair. If they don't work, simply return for exchange or refund.
Read more
- Where can I purchase accessories and supplies for my hearing aids?
To provide maximum comfort and functionality, we recommend replacing ear domes and tubes every 2-3 months to ensure the best fit and most comfort-able experience you can have with your hearing device.
Get Hearing Aid Accessories
Read more - I just purchased the rechargeable hearing aids for my 98 year old mother. When I put them in the base to first charge them, they lit up BLUE. However, the instructions say they should be green or red. What does this mean?
Thank you for shopping with us. We would like to inform you that you receive the upgraded version of rechargeable hearing aid. American Medical Association (AMA) requires that Red Light should only be used for Emergency, that's why we changed the Red Light indicator to Blue Light. Your new rechargeable hearing aid has a Blue Light indicator ON during charging. And a Green Light when fully charged and power ON.
Read more - Is there a video that shows you how to care for and maintain my behind the ear hearing aid?? Please email link or send the video itself
Yes, we have several video tutorials online at: https://www.earcentric.com/21.
They are short and fun!
Read more - can this dryer be used on hearing aids with permanent rechargeable batteries?
Yes. this is a mild drying dehumidifier. The drying temperature is safe for built-in rechargeable batteries.
Read more - how do i get extra tubes and domes as your link on this site leads to nowhere
Here you go: https://www.earcentric.com/accessories please give us a call if you need further assistance.
Read more - When selecting a program there should be beeps. Why do I not hear any beeps?
There are several possible reasons: 1. Amplification volume is too low so that you cannot hear it 2. Beep is a relatively very high frequency sound, some people with high-pitch hearing loss may have trouble to hear it.
Read more - When you turn off the hearing aid, what volume does it return to when you turn it back on?
Our hearing aids have memory and they will "remember" the status when they were turned off. They will keep the volume and program setting when they are powered back on.
Read more - My earcentric right unit will not hold its charge. This is a recent purchase
95% of the problems are caused by earwax blockage. Please clean the ear tubes using the cleaning tool included. In the meanwhile, we are reaching out to help.
Read more - The lowest level is too loud. Can it be adjusted?
Please try close-tip ear domes. In the meanwhile, we will reach out help!
Read more - How do I get back-up rechargeable batteries
You can purchase the removable battery module here: https://www.earcentric.com/rechargeable-replaceable-hearing-aid-battery-module.html
Read more - My right ear piece turns on and turns off immediately
We are sorry that you're having some issues with your hearing aids. Please contact our customer support so we further assist you with device troubleshooting. We are here to help.
Read more - After being continuously bright green, now one charger is green and the other is red. The hearing aid itself is not lit up blue either. What does this mean?
If the LED indicator on your charger becomes RED instead of green light, it means that your charger isn't properly working; the charging base cannot support the charging of both hearing aids at the same time or possibly caused by local/unstable electricity. In this case, we suggest that you try plugging the charging base to different power outlet. However, if it's still the same issue, please call our customer support for further assistance.
Read more - My right hearing aid charges fine, it turns on and off indicated by the blue and gren light that still turns on. But there is no beeping and there is no sound.I have tried charging it multiple times and leting it turn all the way off for a while and tur
Thanks for reaching out to us! Based on the issues that your experiencing with your hearing aids, it could be some earwax blockage. We strongly suggest that your clean the tubes of your hearing aids using the cleaning wires or attach a new tube. You may also call our customer support for further troubleshooting assistance.
Read more - The string with the ear piece is way too short to get the ear fixture into my 98-year-old Auntie's ear. How do I change out to a longer string?
You may contact our customer support at 1-888-961-4873 so we can send you long ear tubes for your hearing aids.
Read more - When someone approaches me, my aides whistle loudly. What do I need to do to stop this. Also, if I move my hand past my ear the aides whistle.
Please try a larger ear dome or use closed dome to reduce feedback and whistling sound.
Read more - When the amplifier is in the ear is has a sound like air is blowing
Whistling noise usually happens due to ear domes not properly fitted in ear canal. If the domes isn't properly fitted in your ear canal, it can cause sounds and air to leak out and make those uncomfortable noises. Here are some tips to eliminate whistling/feedback: 1. Take out the dome and re-insert it in your ear. The whistling noise should stop once the device is fitted correctly inside your ear. 2. Changing the dome size (preferably closed-tip) of your hearing aid might also help; 3.Whistling can also be caused by a buildup of wax on the ear tube. (clean/replace ear tube) Please contact our customer support for further assistance with troubleshooting.
Read more - do I place the charger and the hearing aids in the dehumidifier? If not, how do I charge them at night and dehumidify the permanent rechargeable hearing aids?
No. You should only put the hearing aids in the dehumidifier NOT the charger. You may place y our hearing aids in the dehumidifier anytime of the day as soon as your done using it. By doing this, it will help deodorize and remove moisture on your device and can also prevent damage on your hearing aids. For charging your hearing aids, you can do it at night. It is safe to leave the hearing aids on the charger overnight because both device and charger has built-in overcharge circuit. For any assistance, feel free to contact our customer support. We are here to help
Read more - How do you know when unit is turned off
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - How do you know when the aid is turned on?
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - how do you turn aid on?
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - Do you offer video tutorials? This section showed a video camera and stated tutorials. Are there any YouTube videos? It would be helpful for new customers. Thank You....
We would like to make sure that you can easily get started with your hearing aid. Please watch quick video tutorials on how to wear, operate and maintain your hearing aids. Link here: https://www.earcentric.com/enjoy-your-journey-to-better-hearing-in-21-days Feel free to contact us if you have questions or need further assistance on your hearing aids.
Read more - Can these hearing aids be customised and used as per the hearing defect
EasyCharge is not programmable but it is 100% digital OTC hearing aids that is designed to work for mild, moderate up to severe hearing loss. Digital hearing aids amplify significant sounds only such as human voice while suppressing background noises. For programmable hearing aids, we have DiscoMax/DX800 model. To learn more about the product feature, you may visit our website: https://www.earcentric.com/earcentric-rechargeable-hearing-aids-disco-max.html If you have questions or need further assistance, please contact our customer support. We are here to help!
Read more - What is an ear dome
Hearing aid dome is the soft, little bell-shaped piece of plastic that comes with your behind-the-ear hearing device. This dome attaches to the tubing on the hearing aid and fits inside your ear canal. If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - How do I install the booster kit
Here's the step-by-step on how to install volume booster: 1. Attach an ear dome to the tube; ear hook attaches by turning counter-clockwise onto device body. 2. Insert ear dome with tube attached into your ear canal. 3. Place device behind ear with ear hook resting on top of ear. Measure an appropriate length (3 mm/0.1 inch) using a mirror and trim tube at marked line. 4. Attach the tube to the end of the ear hook If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - Will the wax guards for CIC work for RIC hearing aids?
Yes. Earwax guards help prevent earwax and debris from entering and damaging the hearing aid receiver. If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - The info on the rie 400 say you can easily change volume “and programs” … what programs does it include and how do I change them?
Rie400 hearing aids have two programs. 1st program is for quiet environments like TV or conversation, while 2nd program is recommended for noisy outdoor environments. Customers find the program for noisy environments helpful in reducing background noise. How to switch program: When the hearing device is turned ON, it will revert to previous program and volume setting. Long press the lower portion of the rocker switch to switch listening programs. Feel free to contact us if you have questions or need further assistance on your hearing aids.
Read more - Can you shower with your hearing aids on?
No. Though earcentric hearing aids are water resistant, it is made of delicate electronic components. Water, or any sort of moisture, is very bad for them. The inside of hearing aid can rust and corrode that may lead to water damage if moisture gets inside of the device. If you have questions and need further assistance, Please contact our customer. We are here to help!
Read more - I have a question about using the Dehumidifier. The "Quick Start Guide" in the manual says to "open the battery door, take battery out" before placing the hearing aids in the dehumidifier. I cannot locate a battery door on my EX2 units. Please help. Than
Thank you for contacting us. Please be advised that the instructions on the "Quick Start Guide" in the manual says to "open the battery door, take battery out" before placing the hearing aids in the dehumidifier only applies to battery operated device. If you have a rechargeable one, just put the hearing aids in the dehumidifier as it is. If you have further questions or need further assistance, feel free to contact us.
Read more - My elderly mother is forgetful. Do these need to be turned off while charging?
Thank you for contacting us. The hearing aids will automatically turn off when you put it on the charger. Just make sure to turn on the device before you use it. If you have further questions or need further assistance, feel free to contact us.
Read more - How do I take care of my hearing aid?
You can maintain your hearing aids functionality for several years and reduce any possible issues with daily use by carefully handling your hearing aids. Just like any devices, hearing aids have a strong design but can’t endure improper treatment or care.
Here are some useful tips in maintaining your hearing aids:
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Keep it clean
Before touching your hearing aids always make sure that your hands are dry and clean. There is a chance that the very small microphone input will become blocked by dirt if mishandled. -
Try not to drop it
Any impacts on hard surfaces may damage the hearing aid. This may happen upon changing batteries or when you’re cleaning it. Take extra caution when putting on or removing your hearing aids. -
Protect from high temperatures
Any type of heat is not good for your hearing aid. Avoid exposure to direct sunlight (in a parked car or at home) and do not place it near heaters. -
Keep away from moisture
Condensation and moisture can cause damage to your hearing aid. You should avoid using it while bathing, showering, swimming, nor leave it in the bathroom. Also, clean your ears from time to time before using the hearing aids. If you suspect possible moist buildup, we advise that you take out the battery from the compartment before you sleep and leave the compartment open. You can also use a dehumidifier or special drying systems that you can avail from your hearing specialists. -
Keep out of children and pets reach
Keep the devices away from children and pets. Aside from the possible danger of losing parts and damaging the hearing aids, hearing aids that are left switched on emits high-pitched sounds when lying around which irritate dogs. Sometimes, it ends up with the pet dogs eating the hearing aids. -
Don't apply cosmetics while wearing it
Same with dirt, the small particles from make-up powder or hair spray may block the microphone input and jam the volume controls. Avoid using the hearing aids or remove them before any cosmetics or body care product application. -
Cleaning agents
Clean the hearing aids gently with a dry, soft towel, or the cleaning tools included in your kit. Solvents, alcohol, or other cleaning products may cause damage to the device. -
Proper ear hygiene
With or without hearing aids, always pay attention to your ear hygien...
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- Proper care and cleaning of behind-the-ear (BTE) hearing aids
Clean the removed earpieces daily with the use of a soft, damp cloth or the cleaning tools provided by EarCentric.
Carefully inspect the earpiece opening while cleaning. There shouldn't be any block because the sound coming in and out of the hearing aid will be distorted or even completely unheard. Thoroughly clean the earpiece at least once in a week.
Seek professional care if:
- You experience any pain or discomfort despite of correct earpiece placement
- Earwax is irremovable from the earpiece opening
- The earpiece tube is brittle and discolored
- The hearing aid begins to whistle and the volume can no longer be adjusted
Important for Behind-the-Ear hearing aids
Before cleaning the hearing aid, make sure to detach the earpieces from the body. The hearing aid should never get wet! Make sure that the earpieces are dry when reattaching them to the hearing aids. The best way to dry the air from within the tubes is with the use of an air puffer (never blow the air through the ear tubes from your mouth.)
Read more - Proper care and cleaning of completely-in-canal (CIC) hearing aids
Your hearing aid vendor will provide detailed instructions on how you can clean and maintain your hearing aids and can give you recommendations to the EarCentric cleaning kits and accessories.
Sensitive electronic parts can be damaged by solvents and water. After removing the hearing aids, wipe them off with a dry, soft cloth. (In case your hearing aids gets into contact with solvents or water, wipe them off immediately with a dry, soft cloth.
Check your hearing aids and ear pieces for any moisture or wax buildup on a daily basis and clean as needed. Use a cleaning brush provided. Cleanse the hearing aids starting from top to bottom to avoid having earwax and other small particles from getting in the hearing aids.
In case the volume decreases, there may be a block in the earwax filter. Either change the earwax filter or consult with your hearing aid vendor.
Important for Completely-in-Canal hearing aids
Since the electronic parts are built-in the earpiece (shell), the hearing aids are more prone to earwax damage, dirt, and moisture.
Read more - Moisture, the number 1 enemy of your hearing aids
Always protect your device from moisture.
Moisture:
- Never wear the device while in the shower, sauna, rain, or swimming.
- If the device becomes wet, remove battery and completely dry the device before using again. Do not use hair dryer!
- Remove device when applying hairspray, sunscreen, aftershave, or perfume.
Storage:
- Store the device in a cool dry environment with battery door open. Consider a hearing aid humdifier!
- When not in use for extended periods of time, remove battery from device to prevent corrosion.
Other tips:
- Handle with care. DO NOT DROP.
- Do not expose your device to high temperatures or extended exposure to direct sunlight.
- Remove the device when undergoing an X-ray, MRI scan, or other strong magnetic/frequency fields.
- Occupancy sensors may generate strong electromagnetic interference producing a rapid, loud chirping/clicking sound in your hearing device.
Read more - How do you detach the earpieces from the body? Manual shows an arrow suggesting to twist in a counter clockwise manner.
- How to install/change hearing aid battery/batteries
Install hearing aid battery in wrong direction may damage the hearing aid and void your warranty. Please watch the short video and learn how to install/change battery.
Read more - I received 2b tubes with my hearing aid. Can I get 1b instead? 2b is too long
No problem! We will send out 1B (shorter) tubes today.
Read more
- Which currency are you using on the website?
Our products are listed in US Dollar
Read more - What specific advantages do you offer to customers?
First off, We offer top quality products at affordable prices. We are able to do this by going against the status quo in the medical supplies industry. Traditionally, manufacturers and sellers inflate the cost to as high as ten times the original value, sometimes more, to cover overhead and miscellaneous costs while still being able to turn up huge profit margins. By cutting out the middlemen, we are able to lessen the cost burden on you by connecting directly with premium manufacturers, making their products available to you at a lower price.
In addition, we are able to offer customers the following advantages:
- Fast delivery
- Risk-free money-back in home trial
- NO QUESTIONS ASKED return policy
- Professional and courteous customer care team
- Secure SSL checkout
- Top-grade protection for personal data
- Top-grade protection against non-refund, non-delivery, and credit card fraud
Read more - I want to place an order: How do I go about it?
At EarCentric.com, we are committed to making the order process hassle-free, convenient, and fast. Making your order takes only a few minutes, and you can place your order through any of our user-friendly channels: EarCentric.com, the Online Chat Support Service, or your Customer Service Representative.
1. Place your order online
All items available can be accessed and procured online at EarCentric.com. You can place your order in 3 easy steps:
- Go to the page of the product you want to purchase
- Click the "Add to Cart" button on the product page
- Click the "Checkout" button for easy, quick, and secure payment processing
No complicated procedures! No Registration Required!
2. By phone through our Customer Service Representative
A team of friendly customer service representatives with expert knowledge is always on standby to take your order request. Simply make a call to 1-888-961-4873, and a representative will take be on the other end to take your order details.
3. Via Online LiveChat
Our Online Chat Support Service is staffed with courteous and well-informed personnel who will answer your questions and take your order through online chat.
Read more - Is it safe to order online?
Your ordering safety is always our top priority. We ensure a safe and secure transaction through the use of a high-grade 256-bit SLL certificate that encrypts (scrambles) your information. Your credit card information is never stored by us, but is instead passed directly to our payment processor.
PCI Compliance is a worldwide information security standard developed by the Payment Card Industry Security Standards Council. Our website meets the requirements to achieve full PCI compliance.
Read more - Do you accept insurance?
Unfortunately, at this time, we do not accept insurance. However, we may still be your best choice for the lowest cost of quality healthcare and medical supplies.
We do accept FSA card for medical supplies.
Read more - I am unable to make a full one-time payment: Can I pay in installments?
Yes, you can. Give us a call at 1-888-961-4873, and our customer service care team are ready to help to arrange your payment plan.
Read more - I would like to purchase accessories
You can purchase from here https://www.earcentric.com/accessories or give us a call at 1-888-961-4873. We'd love to help!
Read more - Where to buy accessories
For hearing aid accessories, you may place the order directly in our website. Link here: https://www.earcentric.com/accessories. You may also contact our customer service for assistance at: 1-888-961-4873. We are here to help!
Read more - I have a model SAP40T from 2017. The left tube broke off. Can I get replacement parts for this model?
For hearing aid accessories, you may place the order directly in our website. Link here: https://www.earcentric.com/accessories. You may also contact our customer service for assistance at: 1-888-961-4873. We are here to help!
Read more - where can I get tubes?
For tubes and other hearing aid accessories, you may place the order directly in our website; Link here: https://www.earcentric.com/accessories. If you have questions and need further assistance in placing order, please contact our customer support. We are here to help!
Read more - Payment Options
We want you to choose a way to pay that works for you. We offer safe shopping and accept payment by credit cards, debit cards, PayPal, and Apple Pay. You can also send payment by check.
You can choose your payment during checkout online, or simply give us a call at: 1-888-961-4873 and our specialists will be happy to assist you with purchase.
If you decide to pay by check, please send the check to:
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EarCentric.com
3823 Roswell Rd, Suite 218
Marietta, GA 30062
US
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Read more - If I pay with a check, when will my order be processed?
We will process your order as soon as the check is received and cleared. Please send the check to:
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EarCentric.com
3823 Roswell Rd, Suite 218
Marietta, GA 30062
US
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Read more
- Where we ship to?
We ship to most countries, however, local fees and taxes may apply. Call 1-888-961-4873 or email support@earcentric.com to learn more about shipping to your specific location.
Read more - Can I have my order sent to another address?
Easily! In most cases, you will have the same delivery address as your billing address. You can always have your order sent directly to another address.
For online or phone orders, you have the option, during the checkout process, to select from your Address Book or to Create a New Address. It's that simple! Additionally, newly-created addresses can be saved to your Address Book for use with future orders.
or simply give us a call at 1-888-961-4873 and our customer service team will take care of the rest.
Read more - Do you offer free shipping?
Yes we do! FREE Shipping on eligible items.
Read more - Can my order be delivered to a P.O. Box or military address?
Yes. We ship to P.O. Box or military address.
Read more - Will a customs fee be charged to my international order?
We do NOT charge custom fees! Certain countries's governments charge additional fees, such as customs fees and independent carrier fees. Please contact your local customs office or branch office of the Postal Service to find out what kind of fees you can expect based upon the type of products you wish to order.
Read more - Where we ship from?
We ship all orders from our warehouse in Atlanta, Georgia, USA.
Read more - Shipping time and cost. Do you offer free shipping?
Yes! Shipping is free in the US for orders above $50 via USPS.
For the 48 lower states, shipping typically takes 3-5 business days. If you live outside of the US, shipping can take a bit longer. Shipping costs vary depending on your exact location and shipping option, call 1-888-961-4873 or email support@earcentric.com to learn more. Custom printed t-shirts may take extra several days of processing time.
Cost:
- Free Shipping for all orders over $50. (3-5 business days)
- Expedited Shipping: $4.99. (2-5 business days)
- Expres Shipping: $24.99. (1-2 business days)
Read more - Expedited shipping
Most orders ship within 1-2 business days from the time of purchase. If you would like to expedite your order, you can choose to pay for overnight or expedited shipping at checkout.
Read more - How can I track my order?
You will receive a tracking number on the email that you filled out upon placing the order. This email will also guide you on how to track your package.
You can also visit the order status, or login to your account to check the status of your order and track your package.
Read more
- What is the warranty?
All our products are covered against defects in materials and workmanship for 1 year from the time you receive your order. If, at our examination, it is determined that the unit failed to work due to parts, materials or workmanship we will repair or replace it for free.
Request Warranty Repair/Replacement
Read more - Repairs process
Once we receive your items, we will check to make sure if the issue requires a repair or replacement. We then either repair in house or ship your device to the manufacturer so they can resolve more serious issues.
To help us process the warranty claim promptly, please ALWAYS request a Request Return Merchandise Authorization (RMA), pack and send the products to us, and we will take care of the rest. Warranty claim without RMA will result in significant delay.
Request Warranty Repair/Replacement
Read more - I read a support q and a from 2020 that the charging base light was "upgraded" from red to green. My new one starts red and stays red to full charge. (I do make sure aids are turned off for charging)
It is NOT normal but please be assured that we stand behind of our product. We are reaching out to help
Read more - how long is the ppp effective
PPP (product protect policy) is effective for 1 year, starting from the date the product is received.
Read more - OOPS! Warranty - Free!
Free! Already Included In Every Hearing Aid You Purchased.
Occasionally hearing devices break. If you accidentally break or damage your devices within 12 months of the date of purchase, our OOPS! Coverage Replacement Discount is available. Here’s how it works: You get a 50% discount off your replacement device purchase. That 50% is equal to half the purchase price of your original device. Your damaged hearing devices must be returned with proof of purchase within 12 months of the date of purchase. May not combined with other discounts or promotions. Does not apply to loss or theft. May be used once within the one-year period following original purchase. This plan covers damages that are not covered by manufacturer's warranty, such as corrosion, water damage, misuse, or improper installation.
Read more - Product Protection Plan (PPP)
With our Product Production Plan, you are 100% fully covered and protected against all types of damage and faulty workmanship. Product Protection Plans include the cost of repairs for covered product failures with a $0 deductible. If it is not repairable, we will replace it!
Here's how it works: Starts on the date of hearing aid(s) purchase, we will repair or replace any defective or malfunctioning part or send you brand NEW hearing aid(s) at no charge, shipping is free too!
- 100% Coverage for ALL accidental damage
- 100% Coverage for ANY defects or malfunctions
- FREE Shipping
- Lifetime tune-up service ($159 value)
It Happens. Save Hundreds! Contact Us
Read more - Clean, Check, Tune-Up, And Reprogramming Service
If you feel that your device might be in need of an evaluation, or a good thorough cleaning, or tune-up or Reprogramming, we'll perform that service for you free of charge. You only need to pay for the shipping.
Read more
- What is your 30-day return policy?
To ensure you are completely happy with our products, we give you 30-days to try, unlimited support, and expert repair service.
If you had an issue, please consult our troubleshooting guide or contact our team for expert assistance.
All returns MUST include an Return Merchandise Authorization (RMA) number for proper processing. Products returned without an RMA number will incur a twenty percent (20%) No-RMA Fee.
Please give us a call at: 1-888-961-4873 or email support@earcentric.com. We are ready to help!
Read more - I want to return an item: How am I to proceed?
Return is as easy as 1-2-3.
If you are not pleased with your product, our 30-Day Satisfaction Guarantee policy will take care of the return and refund.
Step 1: Request Return Merchandise Authorization (RMA)
Step 2: Pack and Ship
Step 3: Wait for Refund
Read more - How can I check the status of my return?
Checking the status of your return is easy and stress-free. You will receive email update about your returns. You can check your return status in My Account. You can also check online here.
Read more - Can I request for exchange rather than returns?
We provide 30 days NO QUESTIONS ASKED return coverage for you to make an exchange for received items. This coverage entails that you would be make an exchange within 30 days of receiving your order package for any reason.
The procedure is the same as requesting return, and choosing "Exchange/Upgrade/Service/Replacement" from the resolution dropdown option.
Read more - I read a support q and a from 2020 that the charging base light was "upgraded" from red to green. My new one starts red and stays red to full charge. (I do make sure aids are turned off for charging)
It is NOT normal but please be assured that we stand behind of our product. We are reaching out to help
Read more - how long is the ppp effective
PPP (product protect policy) is effective for 1 year, starting from the date the product is received.
Read more - The right hearing aid is not working and the charge doesn't last very long for either side. Where do we send back to get a replacement(s) and what paperwork do we need to include?
We stand behind our products. Based on our experience, 95% of the problem are caused by earwax blockage. Please clean earwax first. We will reach out to you first thing tomorrow morning.
If you still experience the problem, please visit: https://www.earcentric.com/return-refund and start your warranty replacement process here: https://www.earcentric.com/returns/guest/new/ thank you!
Read more
- How can i determine the right size ear dome? The stock one fell out. is that a sign?
Start with the largest one. There are different sizes of hybrid and closed-tip domes included on the package. It's best to try each one of them for you to find out the size of domes that would fit best into your ear canal. Feel free to contact our customer support for assistance. We are here to help.
Read more - How do you know when unit is turned off
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - How do you know when the aid is turned on?
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - how do you turn aid on?
To TURN ON or TURN OFF your hearing aids, Press and hold power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - What is the difference between turning on and changing program since the same button is used for both?
To TURN ON or TURN OFF your hearing aids, you need to PRESS and HOLD the power switch for 3 seconds. Note: Please view the LED status from the side. • When device is turned ON, power button displays a short flash of green light. • When device is turned OFF, power button displays a short flash of blue light. While for changing Programs, you just have to QUICKLY PRESS the power switch until you hear the beeping sounds. Note: • 1 beep indicates 1st program which is recommended for watching TV, and normal conversations. • 2 beeps indicates 2nd program. This is ideal for restaurants or meeting with noisy background. If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - REF. SKU#10117. From the picture shows by Walmart and Amazon I understand that there is 1 “right” and 1 “left” unit in this PAIR. Am I right?
The main hearing aid body is interchangeable. Only the ear tubes are ear specific. You may check the color indicator at the tip of the ear tubes (Red is for the Right ear, and Blue is for the Left ear). If you have any questions, feel free to contact us anytime. We are here to help!
Read more - How do I know my hearing aide is charged
To charge your hearing aids, Plug power adapter into standard outlet and connect adapter and charging base to the USB cable provided. Then, place hearing aids on the charging base. Charging time is just 2.5-3 hours and each charge give you 20 hours of continuous hearing time. Charging Light Indicator: • Blue light indicates charging • Green light indicates fully charged If you have questions and need further assistance, please contact our customer support. We are here to help.
Read more - Do you offer video tutorials? This section showed a video camera and stated tutorials. Are there any YouTube videos? It would be helpful for new customers. Thank You....
We would like to make sure that you can easily get started with your hearing aid. Please watch quick video tutorials on how to wear, operate and maintain your hearing aids. Link here: https://www.earcentric.com/enjoy-your-journey-to-better-hearing-in-21-days Feel free to contact us if you have questions or need further assistance on your hearing aids.
Read more - Is it ok to charge hearing aids every night
Yes. Both hearing aids and charging base have built-in overcharge circuit so it is safe to leave your devices on the charger or leave charger plugged after fully charge even overnight. If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - How do I install the booster kit
Here's the step-by-step on how to install volume booster: 1. Attach an ear dome to the tube; ear hook attaches by turning counter-clockwise onto device body. 2. Insert ear dome with tube attached into your ear canal. 3. Place device behind ear with ear hook resting on top of ear. Measure an appropriate length (3 mm/0.1 inch) using a mirror and trim tube at marked line. 4. Attach the tube to the end of the ear hook If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - Will the wax guards for CIC work for RIC hearing aids?
Yes. Earwax guards help prevent earwax and debris from entering and damaging the hearing aid receiver. If you have questions and need further assistance please contact our customer support. We are here to help!
Read more - My elderly mother is forgetful. Do these need to be turned off while charging?
Thank you for contacting us. The hearing aids will automatically turn off when you put it on the charger. Just make sure to turn on the device before you use it. If you have further questions or need further assistance, feel free to contact us.
Read more - The info on the rie 400 say you can easily change volume “and programs” … what programs does it include and how do I change them?
Rie400 hearing aids have two programs. 1st program is for quiet environments like TV or conversation, while 2nd program is recommended for noisy outdoor environments. Customers find the program for noisy environments helpful in reducing background noise. How to switch program: When the hearing device is turned ON, it will revert to previous program and volume setting. Long press the lower portion of the rocker switch to switch listening programs. Feel free to contact us if you have questions or need further assistance on your hearing aids.
Read more - I have a question about using the Dehumidifier. The "Quick Start Guide" in the manual says to "open the battery door, take battery out" before placing the hearing aids in the dehumidifier. I cannot locate a battery door on my EX2 units. Please help. Than
Thank you for contacting us. Please be advised that the instructions on the "Quick Start Guide" in the manual says to "open the battery door, take battery out" before placing the hearing aids in the dehumidifier only applies to battery operated device. If you have a rechargeable one, just put the hearing aids in the dehumidifier as it is. If you have further questions or need further assistance, feel free to contact us.
Read more - How do I know if my portable charge is fully charged
The portable charger case takes about 2 hours to fully charge when depleted. It provides 3 charge cycles for a pair of hearing aids before needing to be recharged itself, each cycle providing up to 20 hours of power on a 3-hour charge. A solid green light indicates full charge. If you have other questions or need further assistance, feel free to contact us.
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- What is the Give $50 Get $50 Refer a Friend program and how does it work?
Refer a Friend is a referral program that allows you to earn rewards by inviting friends to purchase EarCentric hearing aids. To participate in it, you must:
- Share the referral link or coupon code with your friend ("Referee") through social media, email, text message, phone call, or conversation.
- Referee must complete an order for EarCentric hearing aids (minimum $100 order amount).
- You will receive a $50 cash bonus for every successful referral.
- Referred purchase must be made on EarCentric.com. Purchase from a 3rd party platform is not qualified for this referral program.
First Time User? Signup for an Reward Account to begin earning.
Read more - How many friends can I send the referral link to?
There are no limits. You can send the referral link as many friends as you want. The more friends you refer, the more money you earn. Sharing is a win-win!
Ready to join? Signup for a Referral/Reward Account to begin earning.
Read more - How can I be eligible for the $50 reward?
Your referred friend must be a first-time customer who has never purchased hearing aids from us.
We've automated the whole referral process for you. Simply list your friends here and we'll send your secret coupon code and your personal link to your friends so that you both get $50. All you need to do is to check your reward balance weekly!
Read more - How long will it take to receive my rewards?
If you referred a friend to us:
You will receive your $50 cash bonus (PayPal, Zelle, or check) in 45-60 days after your friend makes a hearing aid purchase using your referral link or coupon code.If you were referred by your friend to us:
You will receive a $50 (or more) instant discount during checkout.
Read more - What can I do if I haven’t received my reward?
First, make sure that:
- You have checked your reward balance and transactions here.
- Your friend has used your referral link unique coupon code to complete the purchase.
- It's been at least 3 days since all the requirements have been completed (i.e. The order has shipped).
If you verified all of the above and still haven’t received your reward, please contact us at 1-888-961-4873.
Read more - Can I use the Referral Program to make purchase for myself?
It is prohibited to use our Referral Program to make purchases for your own benefit, for or within your organization, or in other ways that are not in line with our referral sales or traffic monetization policies. These actions may render you ineligible for the program and forfeit your rewards.
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